TU Delft wanted to know how good (or not) their social media channels are, compared to other international institutes. The result is a benchmark of the quality of – mainly Twitter – conversations. Which questions are asked? What is the quality of the answer? What makes people engage more with the university? How pleased are people with the online service?
If you want to find out how TU Delft did or if you want to find out if your university is in the international top 10, attend this session.